Frequently Asked QuestionsFrequently Asked QuestionsWhat happens when I place an order?
After your order has been placed, you will receive an email confirming the order and giving you an order number. We recommend you check this confirmation carefully to ensure you selected the correct products and the correct shipping address. If you do not receive an email straight away then check that you did actually press the CONFIRM button on the final checkout page. Please give us this order number if you have any queries.
Can I pay by cheque?
No. We accept payment online by credit or debit card or via PayPal.
How long does delivery take?
All stock orders will be distributed on clearance of funds.
All ‘Design Your Own Soap’ will be made upon receipt of order and cleared funds. You should usually receive these within 2 weeks.
Bespoke orders may take longer, depending upon requirements but we will have discussed this at the time of ordering. Any special requests can be catered for, should you require something for a certain date.
What delivery instructions should I give?
Any instructions you give to leave the parcel safe will be included on the delivery label for courier deliveries. Please be aware that the courier is unable to telephone you with exact delivery times, and the courier is unable to leave the parcel at a completely different address if you are out - an immediate neighbour is fine but several streets away is not. If your address is difficult to find any extra information is always useful. If you do leave instructions for a parcel to be left safe, this is entirely at your own risk.
Can I leave the parcel with a neighbour?
Yes, there is an option while checking out to change the delivery address.
Do you send to BFPO addresses?
If an order weighs less than 2kg, I am more than happy to send to BFPO addresses.
Can I collect my order?
Yes of course. Please select the collection option when going through the checkout and I will inform you when your order is ready to be collected.
Are the soaps and associated products suitable for vegetarians?
Yes.
Are the soaps and associated products suitable for vegans?
Yes.
Are your products tested on animals?
None of our products are tested on animals, just my family, friends and colleagues!
Do you have a minimum order?
Not for stock items - you can order as much or as little as you like.
‘Design Your Own Soap’ – minimum order is 4 of the same recipe.
If you have a Bespoke order then we should discuss your requirements.
Do you have wholesale or trade prices?
I have wholesale prices which are available at request.
Do you have a catalogue?
Not currently but am in the process of making a catalogue which will be in PDF format and be available on the website in the future
How do I contact you?
Please feel free to email us with your enquiry by using the contact us form. We try to answer all our emails as soon as we can but during busy periods such as Christmas we may take a little longer. If you do have a query about an order please have the order number to hand. www.soapbespoke.com/contact.html